1. Introduction
Tasha Auto Group LLC ("Company," "we," "us," "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (tashaautogroup.com), use our vehicle rental services, communicate with us, or interact with us in any way.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
We collect only the information necessary to provide our vehicle rental services, process payments, comply with legal obligations, and improve your experience. We never sell your personal information to third parties for marketing purposes.
2. Personal Information We Collect
We collect several types of information depending on how you interact with our services:
| Category | Examples |
|---|---|
| Identity data | Full name, date of birth, driver's license number, state of issuance, photograph |
| Contact data | Email address, phone number, home address, emergency contact |
| Financial data | Credit/debit card numbers, billing address, payment transaction history |
| Rental data | Booking history, vehicle preferences, rental dates, pickup/return locations |
| Vehicle data | GPS location during rental, mileage, speed, driving behavior data from telematics |
| Technical data | IP address, browser type, device type, operating system, access times, pages viewed |
| Communications | Emails, phone call records, chat messages, feedback, and reviews |
| Insurance data | Auto insurance policy information, claims history (where applicable) |
3. How We Collect Your Information
We collect information through the following methods:
- Directly from you: When you create a booking, fill out forms on our website, sign a rental agreement, contact us by phone or email, or provide feedback.
- Automatically: When you visit our website, we collect technical data through cookies, server logs, and similar technologies. When you rent a vehicle, telematics devices may collect vehicle usage data.
- From third parties: We may receive information from payment processors, insurance providers, credit reporting agencies (with your authorization), identity verification services, and law enforcement agencies.
- From public sources: We may collect information from public databases, including DMV records (where permitted by law), court records, and public social media profiles.
4. How We Use Your Information
We use your personal information for the following purposes:
- Provide our services: Process bookings, manage rentals, deliver and retrieve vehicles, and provide customer support.
- Process payments: Charge rental fees, process security deposits, issue refunds, and manage billing.
- Verify identity: Confirm your identity, validate your driver's license, and assess eligibility to rent.
- Insurance and claims: Process insurance coverage, manage accident claims, and coordinate with insurance providers.
- Safety and security: Monitor vehicle location for theft prevention, ensure driver safety, and respond to emergencies.
- Legal compliance: Comply with applicable laws, respond to legal processes, enforce our Terms of Service, and cooperate with law enforcement.
- Improve our services: Analyze usage patterns, conduct internal research, improve our website and fleet, and develop new features.
- Communications: Send booking confirmations, rental reminders, service updates, and respond to your inquiries. We may also send promotional messages if you opt in.
- Fraud prevention: Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
5. How We Share Your Information
We do not sell your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
| Shared With | Purpose |
|---|---|
| Payment processors | To process credit/debit card transactions and manage billing securely |
| Insurance providers | To provide coverage, process claims, and verify insurance information |
| Identity verification services | To verify your identity, driver's license, and driving record |
| Law enforcement | When required by law, subpoena, court order, or to report criminal activity |
| Legal advisors | To obtain legal advice, manage disputes, and enforce our agreements |
| Service providers | Third parties who assist with website hosting, analytics, email delivery, and customer support |
| Business transfers | In connection with a merger, acquisition, sale of assets, or bankruptcy proceeding |
All third-party service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
6. Data Security
We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information, including:
- Encryption of sensitive data in transit (SSL/TLS) and at rest.
- Secure payment processing through PCI-DSS compliant providers.
- Access controls limiting employee access to personal information on a need-to-know basis.
- Regular security assessments and monitoring for unauthorized access.
- Secure disposal of physical and electronic records when no longer needed.
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Active rental data: Retained for the duration of the rental and for 3 years after completion for warranty, dispute, and claims purposes.
- Financial records: Retained for 7 years as required by tax and accounting regulations.
- Identity verification records: Retained for 3 years after your last rental.
- GPS and telematics data: Retained for 90 days after the rental period ends, unless needed for an active claim or investigation.
- Communications: Retained for 2 years after your last interaction with us.
- Website analytics: Aggregated and anonymized data may be retained indefinitely.
After the retention period expires, your data will be securely deleted or anonymized so that it can no longer be associated with you.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use:
- Essential cookies: Required for the website to function properly. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., pages visited, time on site). We use Google Analytics for this purpose.
- Functional cookies: Remember your preferences and settings to personalize your experience.
- Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns. Only enabled with your consent.
Managing cookies: You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Note that disabling certain cookies may affect the functionality of our website.
Do Not Track: Our website currently does not respond to "Do Not Track" browser signals. However, you can opt out of analytics tracking by using browser extensions such as the Google Analytics Opt-out Add-on.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you.
- Right to correction: Request that we correct inaccurate or incomplete information.
- Right to deletion: Request that we delete your personal information, subject to legal obligations that require us to retain certain data.
- Right to restrict processing: Request that we limit how we use your information in certain circumstances.
- Right to data portability: Request your data in a structured, commonly used, machine-readable format.
- Right to object: Object to the processing of your data for direct marketing purposes.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at Tashaautogroup@gmail.com or call +1 (972) 824-5692. We may require proof of identity before processing your request. We will respond within 30 days.
10. California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the business purpose, and the third parties with whom we shared it.
- Right to delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to opt out of sale: We do not sell personal information. However, if this changes, you will have the right to opt out.
- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email Tashaautogroup@gmail.com with the subject line "CCPA Request" or call +1 (972) 824-5692. We will verify your identity before processing any request.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Our minimum rental age is 25 years. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information.
If you believe we have collected information from a child, please contact us immediately at Tashaautogroup@gmail.com.
12. Third-Party Links
Our website may contain links to third-party websites, services, or platforms (including but not limited to Turo, payment processors, and social media platforms). We are not responsible for the privacy practices, content, or security of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes:
- The "Last updated" date at the top of this page will be revised.
- We will notify you by email or through a prominent notice on our website prior to the change becoming effective.
- Your continued use of our services after the effective date constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tasha Auto Group LLC
Dallas–Fort Worth, Texas
Phone: +1 (972) 824-5692
Email: Tashaautogroup@gmail.com
Website: tashaautogroup.com
Available: 24/7
DRAFT — This document should be reviewed by a licensed attorney before use.