Terms of Service

1. Parties to This Agreement

This Agreement is entered into between Tasha Auto Group LLC, a Texas Limited Liability Company ("Company," "we," "us," "our"), located in Dallas–Fort Worth, Texas, and the individual or entity renting the vehicle ("Renter," "Guest," "you," "your") who books a vehicle through our platform, website, or any other authorized channel.

By completing a booking or accepting a vehicle from Tasha Auto Group LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Eligibility Requirements

To rent a vehicle from Tasha Auto Group LLC, you must meet all of the following requirements:

• Be at least 25 years of age at the time of the rental.
• Possess a valid, non-expired driver's license issued in the United States, or an International Driving Permit (IDP) accompanied by a valid foreign license and passport.
• Provide a valid credit or debit card in your name for the security deposit and rental charges.
• Have a clean driving record with no DUI/DWI convictions within the past 5 years and no more than two moving violations in the past 3 years.
• Pass our identity verification and, where permitted by law, background screening process.
• Have active personal auto insurance or purchase coverage through Tasha Auto Group LLC.

Tasha Auto Group LLC reserves the right to refuse service to any individual who does not meet these requirements or who we reasonably believe poses a risk to the safety of our vehicles or the public.

3. Rental Period and Charges

3.1. The rental period begins at the time of vehicle pickup or delivery and ends upon the vehicle's return to the Company or to an agreed-upon return location.

3.2. Rental rates are as quoted at the time of booking and may vary based on the vehicle, duration, season, and demand. All rates are quoted in U.S. Dollars and are subject to applicable taxes and fees.

3.3. Late returns exceeding one (1) hour past the scheduled return time will be charged an additional full-day rate at the prevailing daily rental price.

3.4. A security deposit will be authorized on your credit or debit card at the time of rental. The deposit amount varies by vehicle and will be disclosed prior to booking. The hold will be released within 7–14 business days after the vehicle is returned in satisfactory condition, subject to any deductions for damages, fuel, cleaning, or violations.

3.5. Additional charges may include but are not limited to: delivery fees, airport service fees, young driver surcharges (if applicable), additional driver fees, and late return fees.

4. Insurance and Liability

4.1. Basic insurance coverage is included with every rental, providing liability coverage as required by the State of Texas and physical damage protection subject to a deductible.

4.2. The included insurance does NOT cover:

• Personal belongings left in or on the vehicle.
• Damage caused by reckless, negligent, or impaired driving.
• Damage resulting from unauthorized use or prohibited activities as described in Section 6.
• Any incident occurring while the Renter is under the influence of alcohol, drugs, or any controlled substance.
• Interior damage including but not limited to burns, stains, tears, and odor contamination.

4.3. Renter is responsible for the full deductible amount in the event of any claim. The deductible amount will be disclosed at the time of rental and varies by vehicle and coverage level.

4.4. Extended coverage options with reduced or zero deductibles are available at additional cost and must be selected at the time of booking.

5. Authorized Use

5.1. The vehicle may only be operated by the Renter named in the rental agreement or by an additional driver who has been pre-approved by Tasha Auto Group LLC, meets all eligibility requirements, and has been added to the rental agreement.

5.2. The vehicle may be used for lawful personal or business transportation within the continental United States only. Travel to Mexico or Canada requires prior written authorization.

5.3. The Renter is responsible for the actions and conduct of all passengers and additional drivers during the rental period.

6. Prohibited Uses

The following uses are strictly prohibited and constitute a material breach of this Agreement. Violation may result in immediate termination of the rental, forfeiture of the security deposit, and financial liability for all resulting damages:

• Use for rideshare services (Uber, Lyft, etc.) or commercial delivery services unless expressly authorized in writing by Tasha Auto Group LLC.
• Subleasing, lending, or permitting any unauthorized person to operate the vehicle.
• Racing, speed contests, off-road driving, or any form of reckless operation.
• Operating the vehicle while under the influence of alcohol, drugs, or any impairing substance.
• Transporting hazardous materials, illegal substances, firearms, or contraband.
• Using the vehicle in connection with any criminal activity.
• Driving outside the continental United States without prior written authorization.
• Towing or pushing any vehicle, trailer, or object.
• Smoking, vaping, or use of any tobacco or cannabis products inside the vehicle. A minimum cleaning fee of $250 will be assessed.
• Transporting pets without prior approval. A cleaning fee of $150–$300 may apply.
• Exceeding the vehicle's passenger or weight capacity.
• Removing, disabling, or tampering with any vehicle equipment, GPS, or safety features.

7. Vehicle Condition and Return

7.1. The vehicle will be delivered clean, fully fueled (or fully charged for electric vehicles), and in good mechanical condition. A pre-rental vehicle condition report with photographs will be completed at the time of pickup, and both parties will acknowledge the vehicle's condition.

7.2. Renter must return the vehicle in the same condition as received, allowing for reasonable wear and tear consistent with the rental duration.

7.3. The vehicle must be returned with a full tank of fuel (or equivalent charge level). A refueling surcharge of $5.00 per gallon above market rate will apply if the tank is not full.

7.4. Cleaning fees based on condition at return:

• Light cleaning (moderate dirt, crumbs): $75–$150
• Heavy cleaning (stains, pet hair, excessive dirt): $150–$350
• Smoke or odor remediation: $250–$500

7.5. Renter is financially responsible for any damage to the vehicle beyond normal wear and tear, up to the full replacement value of the vehicle.

8. Traffic Violations and Tolls

8.1. Renter is solely responsible for all traffic citations, parking tickets, toll charges, red-light camera violations, and any other fines, penalties, or fees incurred during the rental period.

8.2. An administrative processing fee of $25.00 per violation will be charged in addition to the fine amount for any citation or toll processed by Tasha Auto Group LLC on behalf of the Renter.

8.3. If a violation results in impoundment of the vehicle, the Renter is responsible for all towing, storage, and administrative costs associated with the recovery of the vehicle.

9. Accidents and Incidents

In the event of an accident, theft, vandalism, or any damage to the vehicle, Renter must immediately:

• Contact law enforcement and obtain a police report, regardless of fault or severity.
• Notify Tasha Auto Group LLC within one (1) hour at +1 (972) 824-5692.
• Document the scene thoroughly with photographs and video, including all vehicles involved, damage, license plates, road conditions, and surrounding area.
• Collect names, contact information, insurance details, and driver's license numbers from all parties involved.
• Obtain contact information from any witnesses.
• Not admit fault, liability, or make any statements regarding responsibility at the scene.
• Not authorize any repairs without prior written approval from Tasha Auto Group LLC.
• Cooperate fully with insurance investigators, law enforcement, and Tasha Auto Group LLC throughout the claims process.

Failure to comply with these obligations may result in denial of insurance coverage and full financial liability for all damages and losses.

10. Mileage Policy

10.1. Mileage allowances and overage charges will be specified in your individual booking confirmation.

10.2. Unless otherwise stated, standard rentals include unlimited mileage for travel within the State of Texas.

10.3. Out-of-state travel may be subject to mileage caps and/or per-mile overage charges. These will be disclosed prior to booking confirmation.

10.4. The odometer reading will be recorded at pickup and return. Any discrepancies or evidence of odometer tampering will result in immediate termination of the rental and full financial liability.

11. Cancellation and Refund Policy

11.1. Free cancellation: Cancellations made 24 hours or more before the scheduled pickup time will receive a full refund of all charges.

11.2. Late cancellation: Cancellations made less than 24 hours before the scheduled pickup time will be charged a fee equal to one (1) day's rental rate.

11.3. No-show: If the Renter fails to appear at the scheduled pickup time and does not cancel, the full rental amount will be charged.

11.4. Early returns: No credits or refunds are issued for early vehicle returns unless a modification request has been submitted and approved in advance.

11.5. Refunds will be processed to the original payment method within 5–10 business days.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE LAWS OF THE STATE OF TEXAS, TASHA AUTO GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE USE OF ANY VEHICLE, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF DATA, PERSONAL INJURY NOT CAUSED BY THE COMPANY'S GROSS NEGLIGENCE, OR ANY OTHER DAMAGES REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY.

In no event shall Tasha Auto Group LLC's total aggregate liability exceed the total rental charges paid by the Renter for the specific rental giving rise to the claim.

13. Indemnification

Renter agrees to indemnify, defend, and hold harmless Tasha Auto Group LLC, its owners, members, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees and court costs) arising out of or related to:

• Renter's use of any vehicle rented from the Company.
• Any violation or breach of this Agreement by the Renter.
• Any negligent, reckless, or wrongful act or omission by the Renter or any authorized driver.
• Any claim by a third party arising from the Renter's use of the vehicle.
• Any misrepresentation made by the Renter in connection with the rental.

14. Governing Law and Dispute Resolution

14.1. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

14.2. Arbitration: Any dispute, claim, or controversy arising out of or relating to this Agreement shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to binding arbitration in Dallas County, Texas, administered by the American Arbitration Association under its Consumer Arbitration Rules.

14.3. Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Tasha Auto Group LLC.

14.4. Small Claims: Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

15. GPS Tracking Disclosure

15.1. Renter acknowledges and expressly consents that all vehicles in the Tasha Auto Group LLC fleet may be equipped with GPS tracking technology and/or telematics devices.

15.2. This technology is used for the following purposes:

• Vehicle recovery in the event of theft or unauthorized use.
• Monitoring vehicle location for safety and emergency response purposes.
• Verifying compliance with geographic restrictions and authorized use areas.
• Recording driving data including speed, mileage, and route information.

15.3. Location and telematics data collected will be kept confidential and used only as described herein, for insurance claims, law enforcement cooperation, and internal business purposes. Data will be retained in accordance with our Privacy Policy.

16. Privacy and Data Collection

16.1. By using our services, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy, including but not limited to: your name, contact information, driver's license details, payment information, and vehicle usage data.

16.2. We may share your personal information with third parties as necessary to process payments, provide insurance coverage, comply with legal obligations, or enforce this Agreement.

16.3. We implement commercially reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

17. Modifications to These Terms

17.1. Tasha Auto Group LLC reserves the right to modify these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to our website.

17.2. Your continued use of our services after any modifications constitutes your acceptance of the revised Terms.

17.3. We will make reasonable efforts to notify active renters of material changes to these Terms via email or through our website. It is your responsibility to review these Terms periodically.

18. Entire Agreement

This Agreement, together with any individual rental agreement, insurance documents, and our Privacy Policy, constitutes the entire agreement between the Renter and Tasha Auto Group LLC and supersedes all prior negotiations, representations, warranties, commitments, offers, and agreements, whether written or oral.

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.

The failure of Tasha Auto Group LLC to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Tasha Auto Group LLC
Dallas–Fort Worth, Texas
Phone: +1 (972) 824-5692
Email: Tashaautogroup@gmail.com
Website: tashaautogroup.com

DRAFT — This document should be reviewed by a licensed attorney before use. This does not constitute legal advice.